We do not store any credit card information in our system.
As the receiver of international jewelry items, you may be subject to such import taxes, customs duties, and fees, which are charged upon arrival in your country. Any charges for customs clearance are the responsibility of the buyer; we have no control over these charges and do not know which, if any, charges will apply.
Customs policies vary from country to country; if you are not sure, you should contact your local customs office for information. When customs clearance procedures are required, they may cause delays beyond our original delivery estimates, but in most cases are non-issues.
All jewelry is shipped 7-15 days from order confirmation date.
North America – USA & Canada ~ shipped exclusively via USPS Priority Mail with delivery confirmation (usually arrives in 2-3 business days*) – $9.75
FedEx 2 Business Day Express- $17.00
You may request a special carrier of your choice and use your own shipper account.
Please note: All non-USA and Canadian Countries ~ Peter Stone ships directly from its Thailand factory. International shipping times and rates will vary from country to country and depends on your choice of shipping method. A shipping calculator is available at checkout if you need shipping details.
All orders to the United States and Canada are fully insured, and you are not liable for if your package goes missing. Domestic and International Fed-Ex shipments are fully insured. For other shipping companies, please refer to their policy regarding insurance and liability.
*Estimated delivery time is based on when your item is shipped, not when your order is placed.
When an order is placed, you will receive an e-mail confirmation. Upon payment, your order status will automatically be changed to “Awaiting Fulfillment”, which means your payment was well-received. In this stage, your order is being handcrafted by our team of talented and dedicated individuals. It takes 3-7 days for retail orders (14-21 days for Wholesale orders) to complete this process and fulfill your order.
When your order is completed and shipped, we’ll change your order’s status to “Shipped”. You will receive an e-mail notification with your tracking number once we ship your order. Please check your SPAM folders. To check the status of your shipment, click on the tracking number displayed in the email or check the My Account section on the website. Your order's transit time depends on the shipping option you select at checkout.
We offer retail customers a no-questions-asked return policy. Merchandise may be returned for a full refund or exchange within 60 days of receipt (less shipping and handling charges).
Shipping fees are nonrefundable, unless we shipped an incorrect item or the item is defective. Returns are accepted up to 30 days from the ship date. You must call for a return authorization number (RA#).
Once you have received your RA# and information, you may check the status of your return by logging into your account or by calling +1-800-397-8787. Please allow 7-12 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using your original form of payment for your original purchase.